Are You Being Served?Our Figures Are Slipping - Season 1, Episode 2 - 28 Mar. 1973 - Sales figures for the department are lower than expected so Mr. Rumbold has instructed the staff on new sales techniques. Besides viewing the store as a ship or a battlefield, Mr. Rumbold feels that the staff, particularly Mr. Lucas, should smile more in an effort to charm the customers.
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